August 2008

Are Your Best Customers Losing Value?

August 14, 2008

In the good ole days, BG (before Google), we could predict response rates and average orders for our best customers within 5%. The marketing team segmented the file, rolled out the projections, mailed the catalog, and filled out the deposit slip. (Okay, that is a little bit of an exaggeration, but if you have a traditional catalog background, you know exactly what I am talking about.)

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Low Tech Solutions in a High Tech World

August 13, 2008

In a world filled with gadgets and gizmos, all problems seem designed for high tech solutions. But, sometimes, the best answer is low tech or no tech.

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Does Your Multichannel Marketing Money Get Top Results?

August 12, 2008

Allocating marketing money by channel is often like planning a trip to an amusement park. You have to decide which ride or activity will provide the best time, so you can get the most from your day at play.

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Dear Jane Customer, It has been nice knowing you.

August 11, 2008

We value you as a customer, but you don’t provide enough business to justify the few bytes your information occupies on our server. We are providing this opportunity for you to keep your frequent flyer miles. Since you haven’t flown with us for a while, you have 30 days to use the travel miles you have earned.

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10 Hidden Signs Your Company is Sinking

August 8, 2008

Traditional segmentation by recency, frequency, and monetary value doesn’t perform as well as it used to. Add channel to the mix and it helps, but it doesn’t provide the bump needed to move to the next level.

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