August 2009

Whose Sale is it Anyway? Giving Credit to the Right Channel.

August 6, 2009

If you treat your marketing channels as self sustaining islands, you miss the benefits of multichannel leverage. Channels work together to reduce buying resistance and increase motivation. Where the order is placed may not have anything to do with the motivation to buy.

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How to Show Your Customers You Care (Even When You Don’t Have to!)

August 3, 2009

Most companies consider customer care as an expense and make every effort to minimize it. While their publicity team touts their exceptional service, cost managers are pinching every penny.

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