Leadership

Have an Authentic Happy New Year!

January 4, 2010

Where do you want to be in ten years? Everything is changing so fast it is impossible to predict what will happen in the next decade, but one thing is certain – you don’t want to look back and say “what do I have to show for the last ten years?”

Read the full article →

If You are Remodeling Your Business, Start with the Attitude

April 13, 2009

Your relationship with your customers is only as good as their last experience. A bad attitude undermines the best strategies, marketing, and locations.

Read the full article →

Following the Leader Belongs on the Playground, not in the Boardroom

February 16, 2009

It is tempting to copy the policies and strategies of the leading companies in your industry. After all, they are at the top and seemingly set the standard for everyone else. Conventional wisdom says that failure to follow their lead is the path to corporate suicide.

Read the full article →

Optimism: Denial, Delusional, or Key to Success?

February 9, 2009

We can sit around complaining about how our leaders are failing, the economy is failing, and the world is going to hell in a hand basket. Or, we can spend our time thinking about new ways to inspire our customers, improve our business, help our neighbor, and make the world a better place.

Read the full article →