January 17, 2012Wowing customers isn’t as hard as one might think. It doesn’t require over the top service or free everything. It is as simple as managing expectations and delivering on the promises made. Adidas does that well. When my son needed new basketball shoes, he searched his favorite brands for the perfect shoe. His first request [...]
Read the full article → January 10, 2012How much money was wasted last year on marketing campaigns that didn’t deliver tangible results? If the truth were told, it was probably the most wasteful year in marketing history. New channels created a competitive frenzy of one-upmanship to see who could deliver the most viral content with little regard to bottom line management. Proven [...]
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