October 22, 2010Quantitative analysis of response rates, sales, average order, inquiries, conversion rates, acquisition, retention, lifetime value, lifespan, and attrition requires more than an opinionated blog post or 140 characters. It requires analytical skills that that takes intensive study and due diligence to acquire. You can’t spend a few hours learning how to use a free tool to become an expert.
Read the full article → October 21, 2010Every time I visit the Asheville PetSmart http://www.petsmart.com/, I am impressed with their service. The most recent visit crossed the line from being impressive to being exceptional. Several days ago, my daughter bought some fish for our aquarium with her allowance. She handled everything herself from choosing the fish to learning how to care for them.
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