We’re back with a few more favorites. It’s nice finding things online that inspire, enlighten, and/or amuse.

Guy Kawasaki keeps showing us how to use the Internet with style.

When I first joined Twitter in 2008, Guy was one of the few people of influencer status who responded to my tweets. Every time I had a question, he provided an insightful answer. Guy is different from the other influencers. He doesn’t hide behind fill-in-the-blank forms prefixed with “I’m so busy it may take weeks to get around to reading your message.” His email address is available for all to see.

Last year, I was fortunate to receive an advance copy of “Enchantment.” Watching him market his book was fun and educational. He’s doing it again with a twist. His Google Plus guide is only available as an eBook and you can get a copy if you hurry. Check it out here.

Three big rules about presenting to a potential client

Michael McCormick shares some lessons learned from the front lines. If you work with clients (really, if you work with people), you need to read this post. If you are new to the game, it’ll save you some pain. If not, you can commiserate with Mike. Profits and credit are often gained from “borrowed” work.

March Madness

It’s that magical time of the year where dreams can come true. My bracket is complete and I’m simply waiting for NC State to win. Odds are against it, but loyalty calls and dreams do come true. Go Wolfpack!

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The purpose of business is to create and serve customers for a profit. This is easy to forget in a world brimming with new methods for delivering marketing and service messages. When the focus of management shifts from acquiring, serving, and retaining customers to conversations, things start declining. Acquiring views, fans, followers, and mentions becomes top priority, replacing proven growth and profitability strategies.

Creating a successful marketing strategy requires the blending of the best of every channel. The finished product has to meet customer expectations and match the corporate culture. Wildly successful campaigns for one brand will fail another because each company has a unique personality.

Traditional and social marketing have been in two distinct camps as if they are adversaries. This is the equivalent of a civil war within the organization. It doesn’t matter who fired the first shot or the last. The channels are different. They complement each other. When marketing campaigns are designed to include the best of both camps, they deliver a one-two punch that converts shoppers into buyers.

Content created for the social platforms is designed to stimulate conversation that converts instead of chasing meaningless metrics. The online chatter changes from:

“Did you see that video company XYZ did? Wasn’t it hilarious? I laughed until I cried!”

Or:

“Can you believe what that company posted? Talk about controversy!”

To:

“Did you see that video where they showed how to use product ABC? How cool is that? I think I need one of those!”

And:

“I read that you could use product ABC to solve the problem we have. Who knew it would do that?”

The content that delivers conversions is always focused on using the company’s products and services to solve people’s problems. It can be done with humor or drama. Orabrush uses humor with the dirty tongue videos that have generated tons of views, inspired fan videos, and generated sales for the company. Blendtec’s “Will it Blend” series uses drama to showcase the power of the company’s blenders. When the product is the star, conversations lead to conversions. How can you make your products and/or services the star of your social platforms and generate conversions? Here are some questions to get the creative juices flowing:

  • What problems can we solve? Featuring new solutions to existing problems attracts prospects and retains customers.
  • How many different ways can our products be used? (Or not?) Showcasing the ways your products work (or don’t) can provide an interesting twist on commodity items.
  • What is a unique way that we could feature our products? Providing a different perspective makes content interesting and worth sharing.
  • Why do people buy from us? Knowing the reasons people buy and what moves them from shopper to customer helps define the way information is presented.

When creating content designed to generate conversations that convert, always remember to add a call to action. Telling people what to do next moves them along the purchase path.

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The “Friday Favorites” posts that we started a while back fizzled out. Like many things, the idea was good but the execution fizzled. The reasons for the failure were simply too much information and not enough inspiration. Some days there are so many top quality posts in my Google reader that choosing favorites is impossible. I love those days. My Twitter timeline is easy to fill with quality content.

Great days are offset with mediocre ones. Actually, mediocre isn’t the right word. Dismal is much better. On those days, I want to unsubscribe to every RSS feed on my reader. I don’t. I just spend a little extra time on the punching bag wondering how many posts attacking other bloggers and marketing channels one person can read without exploding.

The decision to bring the favorites back came when I read Google’s blog post on re-imagining classic ads and watched the videos. It inspired me to rethink things. I hope it does the same for you. Without further ado, here are the favorites for today:

Gold Star: Re-imagining Classic Ads

Google is working with creators of the most iconic ads of all times to re-imagine them for the digital age. The videos are worth watching twice. The first time is for the fun and interest; the second to make notes. And one more thing, you might want to have a Coke close by. There’s something about “teaching the world to sing” that makes you thirsty.

Re-imagining classic ads for the modern web

Silver Star: SEO Tools

Kissmetrics SEO Tools list is a great resource if you are interested in improving your search engine optimization. If you have a website or blog, you should be interested because the seemingly little things you do to help the bots find your online presence creates long-term sustainable traffic.

6 Indispensable Free and Freemium SEO Tools

Bronze Star: Humility Pie

A touch of humility is always good for the soul. I’ve spent my fair share of time laughing at the antics of stereotypical social media gurus. Aaron Lee’s “A day in a life of a social media expert” cracked me up. Who knew that I was one? (Okay, you can stop laughing now.)

Have a wonderful day. MCM Favorites may come again. Or, maybe we’ll do a series of MCM Unfavorites…

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YouTube has a new design for channels. Conversion is mandatory. According to the support documentation, the new look “makes it easier for viewers to find and watch content.” It does a lot more than provide a consistent design. It severely limits the ability to create a customized look for brands that are not partners.

Customization is limited to four different layouts, unique background color, and custom background image. The ability to apply a theme or change colors within the YouTube content frame is gone. Variations to the new standard are reserved for partners.

If your budget doesn’t include the thousands of dollars required to be a partner, take heart. While the ability to customize is limited, you can still optimize your channel using the built in features and a custom background image. All it takes is a little creativity and knowledge.
A channel with the new standard design and color background looks like this:

Add a customized background image and you have a branded page with a call to action as shown below. It converts a plain background into valuable marketing real estate.

There are four components in a customized background. They are shown in the image below:

YouTube centers the content in the browser. All customized content needs to hug the frame so it will be visible in different browsers. There are four sections that can be used to brand your YouTube channel and issue calls to action. They are shown in the above image.

  1. The left column from the edge of the page to the YouTube is a great place to feature products or services. Using the full space isn’t recommended because it will crop from the left on smaller browsers.
  2. The second component of the page is where you place your custom content. Make sure that it isn’t so large that it is truncated on smaller browsers.
  3. The banner space at the top of the page is a good space for taglines or contact information.
  4. The right column is a good place to remind people to visit your website or connect with you via social networks.

When you put it all together, you have a custom branded YouTube channel.

PS: This is an excerpt from our mini-guide that includes specific details for size and placement of the components. It also includes tips for optimizing your channel for search and clicks. To order a copy click here. It’s only $2.99 and guaranteed to save you hours of trial and error while improving your video channel experience. We did the measuring and testing so you can get your branded channel up quickly.

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The top three questions that I am asked about blogging are:

  1. Why don’t we get more comments?
  2. How do we get more comments?
  3. Should comments be turned on or off?

The questions are understandable because so many of the early adapters to the social media channel have declared that comments are king. Maybe they are if you want to be the next guru, but they don’t matter much for most business blogs.

The objectives of business blogs include brand recognition, acquiring and retaining customers, and increasing sales. If comments aren’t moving the company toward the objectives, they add drama, not value. Contrary to the hype, our research has shown that the posts that generate the most sales rarely have comments.

How could this be when almost every ranking tool and social media guru use comments to measure a blog’s success? You can’t measure what you can’t see. Comments are visible to the world. Internal sales are hidden. Using the number of comments as a barometer provides a visible reference point where the people making the rules can show their superiority.

When business bloggers buy into the “comments are king” mentality they sacrifice long term benefits for the instant gratification of knowing that people read the post and were motivated to comment. If receiving comments lead to fulfilling the objectives of the blog, everything would work out for the best of the company. The problem is that the posts that generate comments rarely move people to the next step in the sales and loyalty staircase.

Before following recommendations for increasing comments, think about how they apply to your business objectives. Five popular tactics are:

  1. Write something controversial. This will get more comments than any other tactic. Throwing down the gauntlet on a controversial subject creates a commenting frenzy. There is a lot of drama and traffic. Unfortunately, people are so busy supporting their position, they missing your marketing message. (The one you forgot to present in the grab for the comment golden ring.)
  2. Ask for comments. Issuing a call to action is a proven marketing tactic. It will get comments. The question that needs to be asked is “do we want people to comment or buy?” Don’t distract people from moving into the sales funnel by encouraging them to stay on your blog and chat.
  3. Leave something unsaid. The posts that drive the most sales are the ones that answer questions and solve problems for your customers and prospects. Leaving something unsaid gives people the opportunity to answer the question and generates comments. It also shifts your credibility as the expert to the people who solve the problem for your customers and prospects.
  4. Challenge the leaders. Calling people out when they provide misinformation can be a public service. It can also appear mean-spirited and unprofessional. Evaluate the pros and cons before doing this because it can backfire.
  5. Comment on other blogs. This is a myth that needs to be dispelled. Commenting on other blogs doesn’t increase traffic or comments on your blog. The default setting on links posted in comments are “nofollow.” This tells search bots to ignore the link. It began as a Google recommendation in 2005 to reduce spam and became the standard. Ironically, most of the bloggers who recommend commenting on other blogs, have nofollow settings.

Managing a blog that receives comments takes time and effort. Make sure that the comments will serve your business before investing resources in increasing them. If you don’t, you’ll get more drama than value. And, when you are thinking about questions that will improve your blog, try these for starters:

  1. How can we provide better information so our customers and prospects make better buying decisions?
  2. What problems can we solve for our customers and prospects that help them and establish us as the best in our industry?
  3. Is our blog optimized for content and search benefits?

The answers will move your business forward.

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